CHORMEWHEELS Return & Exchange Policy
Return & Exchange Policy
All products offered by "Chromewheels" come with standard 12 Month Parts Warranty (Unless stated otherwise on product page) that will cover replacement of any electrical or mechanical component during the first 12 Month from the date of purchase. If product cannot be serviced locally, replacement parts will be provided and shipped free of charge to any destination within Continental United States. Eligible products can also be shipped to us for diagnostic and repair. All "Chromewheels" branded products are warrantied and serviced directly by "Chromewheels" and include free lifetime product phone support.
All other products are covered by the Warranty from their original manufacturers and might have different warranty terms and conditions which provided in product description and/or on product pages.
Product Warranty does not cover lost accessories and/or parts, physical damage or abuse, water or sand damage of the product.
All SLA type rechargeable batteries come with Limited 90 Days Replacement Warranty. To avoid frequent and unnecessary replacement, all batteries must be used, charged and maintained according to information listed in product user manual and on product labels. Batteries should not be stored is discharged condition, even when product is not in use. Batteries should not be charged for longer than specified in product manual or on product labels. Overcharging batteries destroys them internally and can also create hazardous conditions.
To be eligible for warranty service, a valid proof of purchase is required, except for orders placed directly through this online store.
All products purchased for commercial use come with limited 30 Days Parts Only Warranty.
You may return any new product purchased from shophot.com that is "Dead on Arrival," arrives in damaged condition, or is still in unopened boxes, for a full refund within 30 days of purchase.
You must inspect product condition upon arrival and report any problems, within the first 30 days after receiving your order. We will not accept returns of any product more than 30 days after you receive the shipment.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Used products are not returnable and can only be serviced under warranty.
Additional non-returnable items: